Membership

A. MEMBERSHIP

I. How many tiers in the ITeSHOP’s Membership?

There are totally 3 tiers in ITeSHOP’s Membership, namely, Standard Member, Silver Member and Gold Member.

II. Do ITeSHOP’s Members belong to members of I.T group?

Yes but for the time being, ITeSHOP’s Membership and its related Bonus Points do not consolidate to the current membership program of I.T group (whether at physical stores or other channels) and vice versa. One valid membership account at ITeSHOP enables you to access to ITeSHOP (www.iteshop.com) and our associated brand web-store (www.chocoolate.com). However, www.itezhop.com and any third party website platforms (like Tmall) which offer our brand websites do not form as ITeSHOP’s Membership.

III. How to become our Member?

You will become our Standard Member once you register successfully with ITeSHOP. If you hold a valid China mobile phone number, you may register as our member of ITeSHOP in both Hong Kong and China regions. If you hold a valid Hong Kong mobile phone number, you may register as our member of ITeSHOP in Hong Kong region only.
You may log-in to both Hong Kong and China region of ITeSHOP with one single registration.

IV. How to become a higher-tier Member?

1. Upgrade from Standard Member to Silver Member: upon net sales spending at HK$1,500.00 or more in one single purchase transaction at ITeSHOP; or upon accumulative net sales spending at HK$3,000.00 or more within 12 months at ITeSHOP. You will be upgraded to become a Silver Member on the 9th day after your satisfaction of the aforesaid net sales spending requirement.
2. Upgrade from Silver Member to Gold Member: upon net sales spending at HK$6,000.00 or more in one single purchase transaction at ITeSHOP; or upon accumulative net sales spending at HK$12,000.00 or more within 12 months at ITeSHOP. You will be upgraded to become a Gold Member on the 9th day after your satisfaction of the aforesaid net sales spending requirement.
3. Despite of the fact that your purchase at ITeSHOP and www.chocoolate.com (if you purchase products from both web-stores at the same time) will be consolidated at the time of purchase check-out, such will not be counted as the single purchase transaction. To constitute the single purchase transaction, you must reach the respective net sales spending at either ITeSHOP or www.chocoolate.com in one time.

V. Can a Standard Member be upgraded to a Gold Member directly?

1. Yes. After becoming our Standard Member, you will be upgraded to become our Gold Member upon net sales spending at HK$6,000.00 or more in one single purchase transaction at ITeSHOP. You will be upgraded to become the Gold Member on the 9th day after your satisfaction of this net sales spending requirement.
2. Despite of the fact that your purchase at ITeSHOP and www.chocoolate.com (if you purchase products from both web-stores at the same time) will be consolidated at the time of purchase check-out, such will not be counted as the single purchase transaction. To constitute the single purchase transaction, you must reach the respective net sales spending at either ITeSHOP or www.chocoolate.com in one time.

VI. Can a Member be upgraded to a higher-tier Membership by way of purchase consolidation of different brands at ITeSHOP?

You may become the higher-tier Member by way of reaching accumulative net sales spending within 12 months at ITeSHOP. For example, if you are our Standard Member and reach the accumulative net sales spending of HK$2,500.00, then you will become our Silver Member if you reach the remaining net sales spending of HK$500.00 or more at ITeSHOP. You will be upgraded to become the Silver Member on the 9th day after your satisfaction of this net sales spending requirement.

VII. Membership Validity and Downgrade of Membership

1. Standard Member: the membership is permanent
2. Silver Member: the membership validity period commences from its membership effective date until the last day of the calendar month of the 1st anniversary. During the membership validity period, your membership will be extended for another 1 year upon single or accumulative net sales spending of HK$1,000.00 or more at ITeSHOP. After expiration of the membership validity period, your membership will be downgraded to Standard Member if you fail to meet this net sales spending requirement.
3. Gold Member: the membership validity period commences from its membership effective date until the last day of the calendar month of the 1st anniversary. During the membership validity period, your membership will be extended for another 1 year upon single or accumulative net sales spending of HK$4,000.00 or more at ITeSHOP. After expiration of the membership validity period, your membership will be downgraded to Silver Member if the single or accumulative net sales spending is between HK$1,000.00 - HK$4,000.00 at ITeSHOP during the previous membership validity period; or your membership will be downgraded to Standard Member if the single or accumulative net sales spending is less than HK$1,000.00 at ITeSHOP during the previous membership validity period.

VIII. What kind of benefits offered in the different tiers of Membership?

Standard Member
Silver Member
Gold Member
Regular-priced products
NIL
10% off
10% off
Discounted products with 10% or less discount
NIL
Extra 10% off
Extra 10% off
Discounted products with 10% to 30% discount
NIL
Extra 5% off
Extra 5% off
Bonus Points
Every HK$1.00 net sales spending at ITeSHOP
shall earn 1 Bonus Point
(based on the actual net sales spending sum, excluding any delivery costs)
Birthday Benefits
Double Bonus Points upon net sales spending at ITeSHOP in the birthday month (based on the actual net sales spending sum, excluding any delivery costs)
Redemption of Bonus Points
Bonus Points can be redeemed as voucher(s) or discount coupon(s) for your next time net sales spending at ITeSHOP
Brands apply
NIL
Brands under “i.t” at www.iteshop.com# and :CHOCOOLATE brand at www.chocoolate.com
Brands under “i.t” at www.iteshop.com#; brands under “I.T” at www.iteshop.com##; and :CHOCOOLATE brand at www.chocoolate.com
Remarks # excluding “AAPE” for brands under “i.t” at www.iteshop.com;
## excluding “BAPE”, “baby milo”, “MILO” and “MR. BATHING APE” for brands under “I.T” at www.iteshop.com;
In addition:
1. Any crossover products, sports brand products, fixed-price products and designated items of special products as launched by I.T may be excluded from the above membership discount. Please check at the products purchase price description page and final payment page before payment;
2. Any coupon issued by the physical stores of :CHOCOOLATE cannot be used at ITeSHOP;
3. Please send enquiry to our customer care team if any questions.

IX. What regions that this ITeSHOP’s Membership apply?

Your net sales spending under this ITeSHOP’s Membership in Hong Kong SAR can be accumulated to the ITeSHOP’s membership program in China and vice versa. For the time being, if you are already our Silver or Gold member at this ITeSHOP’s Membership in Hong Kong SAR or in China, then you may enjoy discounts on products purchase in both Hong Kong SAR and China regions. Further, your Bonus Points earned under this ITeSHOP’s Membership in Hong Kong SAR can be used and converted into vouchers or discount coupons on the ITeSHOP’s membership program in China and vice versa.

B. BONUS POINTS

I. What is Bonus Points?

1. Member can earn Bonus Points in each purchase transaction at ITeSHOP. For the conversation mechanism, every HK$1.00 net sales spending at ITeSHOP can earn 1 Bonus Point. Your Bonus Points in the same membership account will be accumulated automatically. However, for the time being, Bonus Points earned at ITeSHOP cannot be consolidated to nor used at the physical stores or any other channels of I.T group and vice versa.
2. ITeSHOP will offer redemption of Bonus Points from time to time. Members may use the Bonus Points for redemption of vouchers or discount coupons for the next time net sales spending at ITeSHOP.
3. Conditions of use for vouchers or discount coupons:
(a) no exchange or replacement will be accepted once issued;
(b) to be used for one-time purchase transaction only;
(c) only 1 voucher or 1 discount coupon can be used in each purchase transaction;
(d) restricted to the purchase of designated products only (excluding “AAPE”, “BAPE”, “baby milo”, “MILO” and “MR. BATHING APE”, and excluding for payment of delivery costs);
(e) cannot be used with other offers or privileges at the same time (save and except that vouchers may be used in VIP discount);
(f) must be used within the validity period. Any unused or expired vouchers or discount coupons cannot be used;
(g) no re-issuance or replacement of vouchers or discount coupons will be made if the products (whether wholly or partially) are returned to us, unless otherwise allowed by us;
(h) no re-issuance or replacement of vouchers or discount coupons will be made if such is lost or used by any third party due to leakage or fraud;
(i) can only be used for the net sales spending at ITeSHOP;
(j) ITeSHOP reserves the final right to exercise this offer in case of disputes.

II. When will the Bonus Points be credited to my membership account?

Bonus Points will be credited to your membership account on the 9th day after the date of purchase, in which the same date is counted as the Bonus Points effective date.

III. Any expiry date for the Bonus Points?

All of the earned Bonus Points will be valid from the Bonus Points effective date until the last day of the calendar month of the 1st anniversary. For example, if you earn 100 Bonus Points on 1st May 2016 but do not use them before the end of May 2017, then your 100 Bonus Points will be expired and cannot be used since 1st June 2017.

IV. What happen if I am downgraded to a lower-tier membership but my Bonus Points are not yet used?

Any downgrading to the lower-tier membership will not affect your rights and interests in the Bonus Points already earned. Bonus Points can only be valid and used within its validity period.

V. Can my delivery costs earn Bonus Points?

Your delivery costs cannot earn or be converted into Bonus Points. Also, none of the Bonus Points can be used to pay and off-set the delivery costs.

C. TERMS AND CONDITIONS FOR MEMBERSHIP

I. Joining as Member
1. To become our Member of ITeSHOP, you must agree to abide by the Terms and Conditions and provide us with your personal data for registration purpose. You will be solely liable for the accuracy and completeness in the membership registration.
2. Only registered Members shall have access right on the member session of ITeSHOP.
3. You may register to become our member of ITeSHOP at this Website.
4. To have the latest brand information and the latest promotional activities, the personal data that member may be requested to provide us includes but not limited to, inter alia, your name, contact phone number, email address, correspondence address, gender, date and month of birth, age group, payment details, purchase and order details, delivery details, occupation, education and profession, and / or personal interests. After your successful registration as the member, you will receive an email confirmation.
5. Member can only use one user name to register at ITeSHOP. If your user name or password is lost, you may reset the password by following the reset procedures.

II. Membership

1. Member has prior right to join any discounts program, to obtain details of discount program, have the brands latest information, as well as other promotional activities at ITeSHOP.
2. Member is entitled to an all year-round discount on the regular-priced products (limited to Silver Member and Gold Member only) or other member benefits and to earn Bonus Points at ITeSHOP. Vouchers and discount coupons shall be used subject to their respective terms and conditions set by ITeSHOP. No return and refund will be entertained for special promotion or offer as launched by ITeSHOP. Please check at the products description page.
3. Membership of ITeSHOP is not transferrable.
4. At the purchase check-out or to enjoy benefits, member is required to log-in in order to verify its membership.
5. You are reminded to safeguard and maintain the confidentiality of your user name, password, membership account information, payment and credit card details, and delivery details at ITeSHOP. ITeSHOP shall not be liable to you or any third party for any loss or damage which may arise from your failure to properly protect your user name, password, membership account details, payment and credit card details, and delivery details.
6. ITeSHOP shall from time to time vary, update, cancel or replace any arrangement regarding the membership program. Member is invited to visit this Website for the latest notice and/or Terms and Conditions. You may request us to cancel your membership if you do not agree with such variation or amendment. You will be deemed to agree with such variation, update, and amendment if you do not send us such request.
7. Member must comply with all the membership mechanism set byITeSHOP and the Terms and Conditions herein. ITeSHOP may at any time suspend, withhold, cancel or terminate your registration, log-in and / or membership if we reasonably believe that you have caused any breach of any applicable laws or any Terms and Conditions of this Website. Under these circumstances, you will not be able to enjoy any of the membership benefits herein and your earned Bonus Points will be forfeited. I.T shall exercise this discretion reasonably but such is final and binding on you.

III. Bonus Points Accumulation

1. Members of ITeSHOP can earn Bonus Points upon net sales spending at ITeSHOP only.
2. Please refer to “What is Bonus Points?” to learn how to earn Bonus Points. ITeSHOP may amend the exchange rate and mechanism due to exchange rate difference.
3. Decimal points of Bonus Points shall not be shown in this Website.
4. Bonus Points are not transferrable and cannot be exchanged into cash.
5. For all cancelled purchase transactions or products refund, all or the corresponding part of such cancelled payment or products refund will not earn any Bonus Points. If any Bonus Points shall have been credited to your membership account, we shall have them credited back to ITeSHOP.

IV. Validity of Membership

Validity period of the membership for Standard Member, Silver Member and Gold Member commences when customer successfully becomes our member respectively and expires on the last day of the calendar month of the 1st anniversary (for example, if membership effective date is on 10th October 2016, then the expiration date shall be on 31st October 2017). For Silver Member and Gold Member, effective date means the day on which customer has net sales spending or has accumulative net sales spending with certain amount at ITeSHOP.

V. Validity of Bonus Points

Validity period of the Bonus Points commences from the Bonus Points effective date and expires on the last day of the calendar month of the 1st anniversary. Bonus Points will be credited to your membership account on the 9th day after the date of purchase, in which the same date is counted as the Bonus Points effective date. Bonus Points can be redeemed and accumulated within the Bonus Points validity period. All expired and unused Bonus Points cannot be used. For details, please refer to "BONUS POINTS"

VI. General Provisions

1. You are bound by the provisions of this membership program once you register as our member.
2. If any provision herein shall be unlawful, void or for any reason unenforceable, then such provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

3. ITeSHOP reserves the right to amend these terms and conditions from time to time without prior notice.

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