MEMBERSHIP DETAILS
INSIDER
INFLUENCER
FASHIONISTA
GURU
KING
Spending Requirement
Free registration
RMB / HKD / MOP 1,500
(6 months)
(6 months)
RMB / HKD / MOP 5,000
(6 months)
(6 months)
RMB / HKD / MOP 50,000
(6 months)
(6 months)
RMB / HKD / MOP 250,000
(6 months)
(6 months)
Renewal Criteria
None
RMB / HKD / MOP 1,500
(12 months)
(12 months)
RMB / HKD / MOP 5,000
(12 months)
(12 months)
RMB / HKD / MOP 50,000
(12 months)
(12 months)
RMB / HKD / MOP 250,000
(12 months)
(12 months)
Welcome Reward
3000 Bonus Point (valid for 30 days)
Membership Rewards & Benefits
Bonus Point
Every RMB / HKD / MOP 1 = 1 Bonus Point
(based on actual net sales spending, excluding delivery costs)
(based on actual net sales spending, excluding delivery costs)
Bonus Point
Every RMB / HKD / MOP 1 = 1.5 Bonus Point
(based on actual net sales spending, excluding delivery costs)
(based on actual net sales spending, excluding delivery costs)
Bonus Point
Every RMB / HKD / MOP 1 = 2 Bonus Point
(based on actual net sales spending, excluding delivery costs)
(based on actual net sales spending, excluding delivery costs)
Bonus Points redemption methods and channels:
1. In Hong Kong and Macao, bonus points can be used to redeem cash coupon or discount coupon through below channels:
1. In Hong Kong and Macao, bonus points can be used to redeem cash coupon or discount coupon through below channels:
- hk.ITeSHOP.com (redemption for e-coupon to be used at hk.iteshop.com site only)
- All participating offline stores at cashier level in Hong Kong (redemption for coupons to be used in the participating offline stores in Hong Kong only)
- All participating offline stores at cashier level in Macao (redemption for coupons to be used in the participating offline stores in Macao only)
- ITeSHOP (redemption for coupons to be used at cn.iteshop.com site and WeChat mini program in China only)
- All participating offline stores at cashier level in China (redemption for coupons to be used in the participating offline stores in China only)
Double Bonus Points:
Double Bonus Points in the month of birth (based on actual net spending, excluding delivery costs)
Double Bonus Points in the month of birth (based on actual net spending, excluding delivery costs)
Birthday Discount:
Enjoy selected brand discounts at least once when shopping on your birthday month.
Enjoy selected brand discounts at least once when shopping on your birthday month.
Discount on regular-priced items
None
Discount on regular-priced items
10% off
Discount on regular-priced items
12% off
Discount on regular-priced items
15% off
Discount on regular-priced items
20% off
Additional discount on sale item
None
Additional discount on sale item
Extra 5% off
(The offer is not applicable to certain discounts. Please check with store staff for more details.)
(The offer is not applicable to certain discounts. Please check with store staff for more details.)
Hong Kong
Macao
China
ITeSHOP - i.t Online Store
ITeSHOP – WeChat mini program
i.t
3CE
As know as
b+ab
BEAMS
Beauty & Youth
Carhartt WIP
:CHOCOOLATE
Double-Park
earth music & ecology
ete!
FINGERCROXX
FIVE CM
FRED PERRY
izzue
JOURNAL STANDARD
Mini Cream
MURUA
MUSIUM DIV.
ROSE BUD
tout à coup
UNDER GARDEN
Venilla suite
Hong Kong
Macao
China
ITeSHOP – I.T online store
ITeSHOP – WeChat mini program
I.T
A.P.C.
Acne Studios
AMI
COMME des GARÇONS
EXI.T
Hysteric Glamour
_JULIUS
KURT GEIGER
MASTERMIND VS A BATHING APE
McQ
Mihara Yasuhiro
MSGM
N°21
NEIGHBORHOOD
N.Hoolywood
OFF-WHITE c/o VIRGIL ABLOH™
Palm Angels
Rick Owens
Roarguns
Simone Rocha
SOPH.
Stone Island
Tsumori Chisato
Undercover
Y’s
Zucca
Participating offline store and its region may be subject to change from time to time without prior notice.
☆Not applicable to Shop 9, G/F, New Henry House, No 10 Ice House Street, Central, Hong Kong
-
*Based on the actual amount receiving, excluding the decimal places of amount
**Subject to guidelines of the participating brands
Special Terms
Any crossover product, sports product, fixed-price brand or item, and designated item may be excluded from the above membership discount. Please read the final payment page before checkout at ITeSHOP or ask shop staff at offline store.
(For Hong Kong and Macao regions only) I.T reserves the final right to exercise these terms and conditions in case of any dispute.
I.T reserves the final right to amend the Terms and Conditions without prior notice.
FAQ
How many tiers are there in I.T Clan?
There are five tiers in the I.T Clan Membership Program (hereafter referred as “I.T Clan”), namely Insider, Influencer, Fashionista, Guru and Fashion King.
Which regions and channels that the I.T Clan applies to?
If you are currently an Insider, Influencer, Fashionista, Guru or Fashion King, you can enjoy the I.T Clan benefits from the participating channels under I.T below*.
1. Participating offline stores in China, Hong Kong and Macao (hereafter referred as “participating offline stores”)
Please note that the I.T Clan Benefits are not applicable to Shop 9, G/F, New Henry House, No 10 Ice House Street, Central, Hong Kong, and any other offline stores as from time to time posted.
2. ITeSHOP of China and Hong Kong
ITeSHOP includes cn.iteshop.com, hk.iteshop.com, cn.chocoolate.com, hk.chocoolate.com and WeChat mini program (hereafter collectively referred as “ITeSHOP”). One account enables access to different ITeSHOP regions.
However, any third-party platform like Tmall, Dewu, JD.com, VIP.com and AAPE mini program does not fall under the I.T Clan program.
How do I become an I.T Clan member?
After successful registration in the participating channels or any of the ITeSHOP account, you are automatically an Insider. If you hold a valid Hong Kong or China mobile phone number, you may register as an I.T Clan member on any of the ITeSHOP account, or participating offline stores.
The same account can be used to log in to different ITeSHOP regions.
How do I move up to a higher membership tier?
1. Enjoy an upgrade from Insider to Influencer upon accumulative net spending of RMB/HK$/MOP1,500 or more within 6 months in the participating channels. Your membership status will be adjusted on the 2nd day after this spending requirement has been met in the participating offline stores, and on the 9th day after this spending requirement has been met on ITeSHOP.
2. Enjoy an upgrade from Influencer to Fashionista upon accumulative net spending of RMB/HK$/MOP5,000 or more within 6 months in the participating channels. Your membership status will be adjusted on the 2nd day after this spending requirement has been met in the participating offline stores, and on the 9th day after this spending requirement has been met on ITeSHOP.
3. Enjoy an upgrade from Fashionista to Guru upon accumulative net spending of RMB/HK$/MOP50,000 or more within 6 months in the participating channels. Your membership status will be adjusted on the 2nd day after this spending requirement has been met in the participating offline stores, and on the 9th day after this spending requirement has been met on ITeSHOP.
4. Enjoy an upgrade from Guru to Fashion King upon accumulative net spending of RMB/HK$/MOP250,000 or more within 6 months in the participating channels. Your membership status will be adjusted on the 2nd day after this spending requirement has been met in the participating offline stores, and on the 9th day after this spending requirement has been met on ITeSHOP.
The net spending mentioned in the I.T Clan refers to the consolidated sums with reference to the ratio of RMB and HK$ and MOP as 1:1:1. In effect, the same ratio applies whether the net spending sum is RMB in the participating channels in China or HK$ in the participating channels in Hong Kong or MOP in the participating channels in Macao. For example, if you purchase RMB2,500 within a valid membership period at the participating offline stores in China, and HK$500 on Hong Kong ITeSHOP, and MOP500 in the participating offline stores in Macao , you will have an accumulated spending record of RMB/HK$/MOP3,500 in the valid membership period.
*For any cancellation, return or refund of products, the spending record in I.T Clan will be adjusted or reduced according to the final spending sum.
*Delivery costs are excluded from the net spending.
*The date of the membership upgrade shall be the date the corresponding spending requirement has been met.
Can an Insider be upgraded to Fashionista or Guru?
Yes. Upon accumulative net spending of RMB/HK$/MOP5,000 or more within 6 months in the participating offline stores or on ITeSHOP, you will be eligible for an upgrade to Fashionista on the 2nd day or 9th day after the transaction respectively.
Upon accumulative net spending of RMB/HK$/MOP50,000 or more within 6 months in the participating offline stores or on ITeSHOP, you will be eligible for an upgrade to Guru on the 2nd day or 9th day after the transaction respectively.
Upon accumulative net spending of RMB/HK$/MOP250,000 or more within 6 months in the participating offline stores or on ITeSHOP, you will be eligible for an upgrade to Fashion King on the 2nd day or 9th day after the transaction respectively.
I.T Clan Validity and Downgrading
1. Insider status is permanent (except for customers who voluntarily apply for cancellation).
2. Influencer status commences from your membership’s activation date and remains its validity until the last day of the calendar month of the 1st anniversary. Throughout this first year, your membership will be extended for an additional year upon a single or accumulative net spending of RMB/HK$/MOP1,500 or more in the participating channels. Upon membership expiration but without reaching the aforesaid net spending, you will automatically become an Insider.
3. Fashionista status commences from your membership’s activation date and remains its validity until the last day of the calendar month of the 1st anniversary. Throughout this first year, your membership will be extended for an additional year upon a single or accumulative net spending of RMB/HK$/MOP5,000 or more in the participating channels. Upon membership expiration, you will automatically become an Influencer if you have an accumulated net spending from RMB/HK$/MOP1,500 to RMB/HK$/MOP5,000; If you have an accumulated net spending below RMB/HK$/MOP1,500, you will automatically become an Insider.
4. Guru status commences from your membership’s activation date and remains its validity until the last day of the calendar month of the 1st anniversary. Throughout this first year, your membership will be extended for an additional year upon a single or accumulative net spending of RMB/HK$/MOP50,000 or more in the participating channels. Upon membership expiration, you will automatically become a Fashionista if you have an accumulated net spending from RMB/HK$/MOP5,000 to 50,000; If you have an accumulated net spending of RMB/HK$/MOP1,500 to 5,000, you will automatically become an Influencer; If you have an accumulated net spending below RMB/HK$/MOP1,500, you will automatically become an Insider.
5. Fashion King status commences from your membership’s activation date and remains its validity until the last day of the calendar month of the 1st anniversary. Throughout this first year, your membership will be extended for an additional year upon a single or accumulative net spending of RMB/HK$/MOP250,000 or more in the participating channels. Upon membership expiration, you will automatically become a Guru if you have an accumulated net spending of RMB/HK$/MOP50,000 to 250,000; If you have an accumulated net spending of RMB/HK$/MOP5,000 to 50,000, you will automatically become a Fashionista; If you have an accumulated net spending of RMB/HK$/MOP1,500 to 5,000, you will automatically become an Influencer; If you have an accumulated net spending below RMB/HK$/MOP1,500, you will automatically become an Insider.
What kind of benefits do members enjoy?
Please refer to I.T CLAN MEMBERSHIP
- Hong Kong: Hong Kong Special Administrative Region of the People’s Republic of China
- Macao: Macao Special Administrative Region of the People’s Republic of China
- Participating channels: ITeSHOP and any participating offline stores under I.T in China, Hong Kong and Macao
- Participating offline stores: Participating offline stores in China, Hong Kong and Macao
- ITeSHOP: ITeSHOP of China and Hong Kong
REWARD POINTS
What is a Bonus Point?
1. I.T Clan members earn Bonus Points with every purchase in the participating channels. For all membership levels, excluding Guru and Fashion King, every net spending of RMB/HK$/MOP1 is equivalent to 1 Bonus Point. For Guru, every net spending of RMB/HK$/MOP1 is equivalent to 1.5 Bonus Points. For Fashion King, every net spending of RMB/HK$/MOP1 is equivalent to 2 Bonus Points. Delivery costs are excluded from the net spending. Your Bonus Points are automatically accumulated with every purchase made in the participating channels of China, Hong Kong and Macao only, excluding any offline stores elsewhere or other channels.
2. I.T will offer bonus redemptions from time to time.
By accumulating Bonus Points, you may redeem vouchers for next purchases in the participating channels.
Currently, RMB50/HK$50/MOP50 voucher can be redeemed with 5,000 bonus points; RMB100/HK$100/MOP100 voucher can be redeemed with 9,000 bonus points; and RMB500/HK$500/MOP500 voucher can be redeemed with 40,000 bonus points.
Conditions of use for vouchers and discount coupons are as follows:
(a) No changes or cancellations are accepted once issued;
(b) Valid for one-time use only;
(c) Can only be used individually on ITeSHOP while no limitation in the participating offline stores;
(d) Applicable to designated brands and products only, and excluding delivery costs;
(e) Cannot be used in conjunction with other offers or privileges at the same time, unless otherwise specified;
(f) Must be used within the validity period. Unused or expired vouchers and coupons will be deemed as invalid;
(g) Vouchers and coupons will not be re-issued or replaced if products (either wholly or partially) are returned for exchange; credit note might be issued to compensate the amount difference if applicable;
(h) Vouchers and coupons will not be re-issued or replaced if products (either wholly or partially) are returned for refund, unless otherwise approved by I.T;
(i) Vouchers and coupons will not be re-issued or replaced if they are reportedly lost or are used by a third party due to theft or fraud;
(j) Can only be used for net spending in the participating channels.
By accumulating Bonus Points, you may redeem gifts on the ITeSHOP WeChat mini program (China only). Conditions of gifts redemption are as follows:
(a) Points required for gift redemption depend on the type of gift;
(b) Gifts are available to Influencer and above tiers, depending on the type of gift;
(c) Delivery within 15 days after successful redemption according to the order of exchange;
(d) The details of the gift are subject to the page of ITeSHOP WeChat mini program. The quantity is limited and will be exchanged while stocks last;
(e) Once redeemed, points are non-refundable and gifts are non-exchangeable.
When will the Bonus Points be credited to my I.T Clan account?
Bonus Points will be credited to your I.T Clan account within 2 days after your date of purchase in the participating offline stores, and within 9 days after your date of purchase on ITeSHOP. Thereafter, the Bonus Points are ready for use.
Do Bonus Points have an expiry date?
All Bonus Points are valid from its effective date until the last day of the calendar month of the 1st anniversary. For example, if 100 Bonus Points are earned on 1st May 2022, but are not used by 31st May 2023, then the 100 Bonus Points will expire and cease validity on 1st June 2023.
Will I lose my Bonus Points if my membership gets downgraded?
Any change in membership status will not affect Bonus Points that are already accrued. Your Bonus Points will remain valid until its specified expiry date.
Are Bonus Points earnt when I pay for delivery costs?
Your delivery costs cannot earn or be converted into Bonus Points. Similarly, Bonus Points cannot be used to offset any delivery costs.
TERMS AND CONDITIONS
Becoming an I.T Clan Member
- As an I.T Clan member, you must agree to abide by the Terms and Conditions and provide us with your personal data for registration purposes. You will be solely responsible for the accuracy and completeness in the I.T Clan registration.
- Only registered I.T Clan members shall have access to the member section of ITeSHOP and Wechat.
- You may register to become an I.T Clan member in the participating channels. Details can be found under “I.T Clan Membership Program”. To receive the latest promotional information and brand updates, I.T Clan members may be requested to provide personal data such as, but are not limited to your name, contact phone number, and email address. After registration, you may be required to provide complete personal information such as the birth month to enjoy more membership benefits (such as birthday discount, etc.). You have the right not to provide the above information, but incomplete personal details may affect membership benefits, or unable to us to accept your membership.
- Each I.T Clan member can only register under one username in the participating channels. If you have changed your phone number, please contact customer service through I.T e-commerce customer service line at 400 101 9900 or the WeChat membership customer service line at 400 188 8060 or email customer service at itclan@ithk.com to amend. If you have lost your username or password, you may follow the reset procedures on this website.
I.T Clan Membership
- I.T Clan members are entitled to special discounts, exclusive details of such offers, the latest brand information, as well as other promotional offers.
- I.T Clan members are entitled to a year-round discount on regular priced products (limited to Influencer, Fashionista, Guru and Fashion King), member benefits and Bonus Points. Vouchers and discount coupons shall be used subject to their respective terms and conditions set by I.T. No return and refund will be accepted for special promotions offered by I.T.
- I.T Clan memberships are not transferrable.
- To enjoy I.T Clan benefits, please inform our staff upon payment in the participating offline stores or sign into your account upon checkout on ITeSHOP. If you check out as a guest in the participating channels, you will not be entitled to such benefits.
- You are reminded to safeguard and maintain the confidentiality of your username, password, account information, credit card details, and delivery particulars. I.T shall not be liable to you or any third party for any loss or damage which may arise from your failure to properly protect your username, password, account information, credit card details, and delivery particulars.
- I.T Group may at any time vary, update, cancel or replace any arrangements regarding the I.T Clan Program due to changes in laws and regulations, protection of consumer rights and interests, adjustment of membership programs or services, etc. I.T Group will inform members by (a) email, (b) SMS, (c) ITeSHOP, or (d) Participating offline stores of the change or variations or amendments.
- I.T Clan members must comply with the laws and regulations, all the mechanisms set by I.T and the Terms and Conditions herein. I.T may at any time suspend, withhold, cancel or terminate your registration, login and / or I.T Clan membership if we reasonably believe that you have caused any breach of any applicable laws or any Terms and Conditions of this website. Under these circumstances, you will not be able to enjoy any of the I.T Clan benefits herein and your earned Bonus Points will be forfeited. I.T shall exercise this discretion reasonably, but such is final and binding on you.
Bonus Point Accumulation
- I.T Clan members can only earn Bonus Points upon net spending in the participating channels.
- Please refer to “What is a Bonus Point?” to learn about Bonus Points.
- Should your purchase in the participating channels involve decimal places, the number will be rounded down to the nearest unit to become your actual Bonus Point.
- Bonus Points are not transferrable and cannot be exchanged into cash.
- For all cancelled transactions or refunded products, no Bonus Points will be earnt for the corresponding transaction or product. The corresponding Bonus Points will be deduced from your I.T Clan account accordingly.
Validity of I.T Clan Membership
The validity period of Insider is permanent while the validity period of Influencer, Fashionista, Guru and Fashion King memberships commence when customers successfully become I.T Clan members and expire on the last day of the calendar month of the 1st anniversary (for example, if the membership becomes effective on 10th October 2022, then it shall expire on 31st October 2023). For Influencer, Fashionista, Guru and Fashion King, the effective date is the 2nd day or 9th day respectively on which customers have met the corresponding spending requirements in the participating offline stores or on ITeSHOP. More details can be found in the “I.T Clan Membership Program”.
Validity of Bonus Points
The validity period of Bonus Points commences from the Bonus Points effective date and expires on the last day of the calendar month of the 1st anniversary. Bonus Points will be credited to your I.T Clan account on the 2nd day after the designated spending requirement has been met in the participating offline stores or on the 9th day after the designated spending requirement has been met on ITeSHOP, which will become the Bonus Points effective date. Bonus Points can be redeemed and accumulated within the Bonus Points validity period. All expired and unused Bonus Points cannot be used. More details can be found in the “Reward points”.
General Provisions
- You are bound by the provisions of this I.T Clan program once you have registered as our I.T Clan member.
- If any provision herein shall be illegal, void or for any reason unenforceable, then such provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
- I.T reserves the right to amend these terms and conditions at any time without prior notice. You may request to cancel your I.T Clan membership if you do not agree with such variations or amendments. You will be deemed to have agreed with such variations, updates, and amendments if you do not send us a request.
- By joining this I.T Clan program, you shall give us some personal data and agree that I.T Group will collect and apply your personal information in accordance with the Privacy Policy of Hong Kong under your authorization.
- You hereby confirm that you have read and confirmed all the contents and terms of this I.T Clan program and Privacy Policy.
- If you have any questions on the I.T Clan program and Privacy Policy, please contact us at service.hk@iteshop.com.
- Any dispute arising from this I.T Clan Program shall be governed by the laws of Hong Kong, and subject to the jurisdiction of the courts in Hong Kong.