

There are five tiers in the I.T Clan Membership Program (hereafter referred as “I.T Clan”), namely Insider, Influencer, Fashionista, Guru and Fashion King.
If you are currently an Insider, Influencer, Fashionista, Guru or Fashion King, you can enjoy the I.T Clan benefits from the participating channels under I.T below*.
1. Participating offline stores in China, Hong Kong and Macao (hereafter referred as “participating offline stores”)
Please note that the I.T Clan Benefits are not applicable to Shop 9, G/F, New Henry House, No 10 Ice House Street, Central, Hong Kong, and any other offline stores as from time to time posted.
2. ITeSHOP of China and Hong Kong
ITeSHOP includes cn.iteshop.com, hk.iteshop.com, cn.chocoolate.com, hk.chocoolate.com and WeChat mini program (hereafter collectively referred as “ITeSHOP”). One account enables access to different ITeSHOP regions.
However, any third-party platform like Tmall, Dewu, JD.com, VIP.com and AAPE mini program does not fall under the I.T Clan program.
After successful registration in the participating channels or any of the ITeSHOP account, you are automatically an Insider. If you hold a valid Hong Kong or China mobile phone number, you may register as an I.T Clan member on any of the ITeSHOP account, or participating offline stores.
The same account can be used to log in to different ITeSHOP regions.
1. Enjoy an upgrade from Insider to Influencer upon accumulative net spending of RMB/HK$/MOP1,500 or more within 6 months in the participating channels. Your membership status will be adjusted on the 2nd day after this spending requirement has been met in the participating offline stores, and on the 9th day after this spending requirement has been met on ITeSHOP.
2. Enjoy an upgrade from Influencer to Fashionista upon accumulative net spending of RMB/HK$/MOP5,000 or more within 6 months in the participating channels. Your membership status will be adjusted on the 2nd day after this spending requirement has been met in the participating offline stores, and on the 9th day after this spending requirement has been met on ITeSHOP.
3. Enjoy an upgrade from Fashionista to Guru upon accumulative net spending of RMB/HK$/MOP50,000 or more within 6 months in the participating channels. Your membership status will be adjusted on the 2nd day after this spending requirement has been met in the participating offline stores, and on the 9th day after this spending requirement has been met on ITeSHOP.
4. Enjoy an upgrade from Guru to Fashion King upon accumulative net spending of RMB/HK$/MOP250,000 or more within 6 months in the participating channels. Your membership status will be adjusted on the 2nd day after this spending requirement has been met in the participating offline stores, and on the 9th day after this spending requirement has been met on ITeSHOP.
The net spending mentioned in the I.T Clan refers to the consolidated sums with reference to the ratio of RMB and HK$ and MOP as 1:1:1. In effect, the same ratio applies whether the net spending sum is RMB in the participating channels in China or HK$ in the participating channels in Hong Kong or MOP in the participating channels in Macao. For example, if you purchase RMB2,500 within a valid membership period at the participating offline stores in China, and HK$500 on Hong Kong ITeSHOP, and MOP500 in the participating offline stores in Macao , you will have an accumulated spending record of RMB/HK$/MOP3,500 in the valid membership period.
*For any cancellation, return or refund of products, the spending record in I.T Clan will be adjusted or reduced according to the final spending sum.
*Delivery costs are excluded from the net spending.
*The date of the membership upgrade shall be the date the corresponding spending requirement has been met.
Yes. Upon accumulative net spending of RMB/HK$/MOP5,000 or more within 6 months in the participating offline stores or on ITeSHOP, you will be eligible for an upgrade to Fashionista on the 2nd day or 9th day after the transaction respectively.
Upon accumulative net spending of RMB/HK$/MOP50,000 or more within 6 months in the participating offline stores or on ITeSHOP, you will be eligible for an upgrade to Guru on the 2nd day or 9th day after the transaction respectively.
Upon accumulative net spending of RMB/HK$/MOP250,000 or more within 6 months in the participating offline stores or on ITeSHOP, you will be eligible for an upgrade to Fashion King on the 2nd day or 9th day after the transaction respectively.
1. Insider status is permanent (except for customers who voluntarily apply for cancellation).
2. Influencer status commences from your membership’s activation date and remains its validity until the last day of the calendar month of the 1st anniversary. Throughout this first year, your membership will be extended for an additional year upon a single or accumulative net spending of RMB/HK$/MOP1,500 or more in the participating channels. Upon membership expiration but without reaching the aforesaid net spending, you will automatically become an Insider.
3. Fashionista status commences from your membership’s activation date and remains its validity until the last day of the calendar month of the 1st anniversary. Throughout this first year, your membership will be extended for an additional year upon a single or accumulative net spending of RMB/HK$/MOP5,000 or more in the participating channels. Upon membership expiration, you will automatically become an Influencer if you have an accumulated net spending from RMB/HK$/MOP1,500 to RMB/HK$/MOP5,000; If you have an accumulated net spending below RMB/HK$/MOP1,500, you will automatically become an Insider.
4. Guru status commences from your membership’s activation date and remains its validity until the last day of the calendar month of the 1st anniversary. Throughout this first year, your membership will be extended for an additional year upon a single or accumulative net spending of RMB/HK$/MOP50,000 or more in the participating channels. Upon membership expiration, you will automatically become a Fashionista if you have an accumulated net spending from RMB/HK$/MOP5,000 to 50,000; If you have an accumulated net spending of RMB/HK$/MOP1,500 to 5,000, you will automatically become an Influencer; If you have an accumulated net spending below RMB/HK$/MOP1,500, you will automatically become an Insider.
5. Fashion King status commences from your membership’s activation date and remains its validity until the last day of the calendar month of the 1st anniversary. Throughout this first year, your membership will be extended for an additional year upon a single or accumulative net spending of RMB/HK$/MOP250,000 or more in the participating channels. Upon membership expiration, you will automatically become a Guru if you have an accumulated net spending of RMB/HK$/MOP50,000 to 250,000; If you have an accumulated net spending of RMB/HK$/MOP5,000 to 50,000, you will automatically become a Fashionista; If you have an accumulated net spending of RMB/HK$/MOP1,500 to 5,000, you will automatically become an Influencer; If you have an accumulated net spending below RMB/HK$/MOP1,500, you will automatically become an Insider.
Please refer to I.T CLAN MEMBERSHIP
1. I.T Clan members earn Bonus Points with every purchase in the participating channels. For all membership levels, excluding Guru and Fashion King, every net spending of RMB/HK$/MOP1 is equivalent to 1 Bonus Point. For Guru, every net spending of RMB/HK$/MOP1 is equivalent to 1.5 Bonus Points. For Fashion King, every net spending of RMB/HK$/MOP1 is equivalent to 2 Bonus Points. Delivery costs are excluded from the net spending. Your Bonus Points are automatically accumulated with every purchase made in the participating channels of China, Hong Kong and Macao only, excluding any offline stores elsewhere or other channels.
2. I.T will offer bonus redemptions from time to time.
By accumulating Bonus Points, you may redeem vouchers for next purchases in the participating channels.
Currently, RMB50/HK$50/MOP50 voucher can be redeemed with 5,000 bonus points; RMB100/HK$100/MOP100 voucher can be redeemed with 9,000 bonus points; and RMB500/HK$500/MOP500 voucher can be redeemed with 40,000 bonus points.
Conditions of use for vouchers and discount coupons are as follows:
(a) No changes or cancellations are accepted once issued;
(b) Valid for one-time use only;
(c) Can only be used individually on ITeSHOP while no limitation in the participating offline stores;
(d) Applicable to designated brands and products only, and excluding delivery costs;
(e) Cannot be used in conjunction with other offers or privileges at the same time, unless otherwise specified;
(f) Must be used within the validity period. Unused or expired vouchers and coupons will be deemed as invalid;
(g) Vouchers and coupons will not be re-issued or replaced if products (either wholly or partially) are returned for exchange; credit note might be issued to compensate the amount difference if applicable;
(h) Vouchers and coupons will not be re-issued or replaced if products (either wholly or partially) are returned for refund, unless otherwise approved by I.T;
(i) Vouchers and coupons will not be re-issued or replaced if they are reportedly lost or are used by a third party due to theft or fraud;
(j) Can only be used for net spending in the participating channels.
By accumulating Bonus Points, you may redeem gifts on the ITeSHOP WeChat mini program (China only). Conditions of gifts redemption are as follows:
(a) Points required for gift redemption depend on the type of gift;
(b) Gifts are available to Influencer and above tiers, depending on the type of gift;
(c) Delivery within 15 days after successful redemption according to the order of exchange;
(d) The details of the gift are subject to the page of ITeSHOP WeChat mini program. The quantity is limited and will be exchanged while stocks last;
(e) Once redeemed, points are non-refundable and gifts are non-exchangeable.
Bonus Points will be credited to your I.T Clan account within 2 days after your date of purchase in the participating offline stores, and within 9 days after your date of purchase on ITeSHOP. Thereafter, the Bonus Points are ready for use.
All Bonus Points are valid from its effective date until the last day of the calendar month of the 1st anniversary. For example, if 100 Bonus Points are earned on 1st May 2022, but are not used by 31st May 2023, then the 100 Bonus Points will expire and cease validity on 1st June 2023.
Any change in membership status will not affect Bonus Points that are already accrued. Your Bonus Points will remain valid until its specified expiry date.
Your delivery costs cannot earn or be converted into Bonus Points. Similarly, Bonus Points cannot be used to offset any delivery costs.
The validity period of Insider is permanent while the validity period of Influencer, Fashionista, Guru and Fashion King memberships commence when customers successfully become I.T Clan members and expire on the last day of the calendar month of the 1st anniversary (for example, if the membership becomes effective on 10th October 2022, then it shall expire on 31st October 2023). For Influencer, Fashionista, Guru and Fashion King, the effective date is the 2nd day or 9th day respectively on which customers have met the corresponding spending requirements in the participating offline stores or on ITeSHOP. More details can be found in the “I.T Clan Membership Program”.
The validity period of Bonus Points commences from the Bonus Points effective date and expires on the last day of the calendar month of the 1st anniversary. Bonus Points will be credited to your I.T Clan account on the 2nd day after the designated spending requirement has been met in the participating offline stores or on the 9th day after the designated spending requirement has been met on ITeSHOP, which will become the Bonus Points effective date. Bonus Points can be redeemed and accumulated within the Bonus Points validity period. All expired and unused Bonus Points cannot be used. More details can be found in the “Reward points”.