MEMBERSHIP DETAILS
FAQ
How many tiers are there in I.T Clan?
There are 4 tiers in I.T Clan Membership Program (hereinafter as “I.T Clan”), namely Insider, Influencer, Fashionista, and Guru.
Which regions and channels that the I.T Clan applies to?
Upon successful registration on ITeSHOP or in any participating offline stores under I.T in China, Hong Kong1 and Macao2 (hereafter as “participating channels” 3), you can enjoy the I.T Clan benefits as below.
1. Participating offline stores in China, Hong Kong and Macao (hereafter as “participating offline stores” 4)
2. ITeSHOP of China and Hong Kong (hereafter as “ITeSHOP” 5)
ITeSHOP includes cn.iteshop.com, hk.iteshop.com, cn.chocoolate.com, hk.chocoolate.com and Wechat mini program. One account enables access to ITeSHOP of different regions. However, any third-party platform like Tmall, does not fall under I.T Clan program.
How do I become an I.T Clan member?
After successful registration in the participating channels or on Wechat official account, you are automatically an Insider. If you hold a valid Hong Kong mobile phone number, you may register as an I.T Clan Hong Kong member. If you hold a valid China mobile phone number, you may register as an I.T Clan member on both the China (cn.iteshop.com) and Hong Kong (hk.iteshop.com) sites.
Same account can be used to login ITeSHOP of different regions.
How do I move up to a higher membership tier?
1. Enjoy an upgrade from Insider to Influencer upon net sales spending of RMB/HK$/MOP1,500 or more in one single purchase, or upon accumulative net sales spending of RMB/HK$/MOP3,000 or more within 12 months, in the participating channels. Your membership status will be adjusted on the 2nd day after this spending requirement has been met in the participating offline stores, and on the 9th day after this spending requirement has been met on ITeSHOP.
2. Enjoy an upgrade from Influencer to Fashionista upon net sales spending of RMB/HK$/MOP6,000 or more in one single purchase, or upon accumulative net sales spending of RMB/HK$/MOP12,000 or more within 12 months, in the participating channels. Your membership status will be adjusted on the 2nd day after this spending requirement has been met in the participating offline stores, and on the 9th day after this spending requirement has been met on ITeSHOP.
3. Enjoy an upgrade from Fashionista to Guru upon net sales spending of RMB/HK$/MOP60,000 or more in one single purchase, or upon accumulative net sales spending of RMB/HK$/MOP100,000 or more within 12 months, in the participating channels. Your membership status will be adjusted on the 2nd day after this spending requirement has been met in the participating offline stores, and on the 9th day after this spending requirement has been met on ITeSHOP.
To accumulate net sales spending upon purchase in the participants channels, for any purchase paid by electronic means, it must be effected by I.T Clan member in person and not any other person. In addition to the aforesaid, the net sales spending mentioned in I.T Clan means the consolidated sums with reference to the ratio of RMB and HK$ and MOP as 1:1:1. In effect, the same ratio applies whether the payment sum is RMB in the participating channels in China or HK$ in the participating channels in Hong Kong or MOP in the participating offline stores in Macao. For example, if you purchase RMB2,500 within a valid membership period at the participating offline stores in China, and HK$500 on Hong Kong ITeSHOP, and MOP500 in the participating offline stores in Macao , you will have an accumulated spending record of RMB/HK$/MOP3,500 in the valid membership period.
*For any cancellation, return or refund of products, the spending record in I.T Clan may be adjusted or descended according to the final sum spending. *Delivery costs are excluded from the net sales spending.
Can an Insider be upgraded to Fashionista or Guru?
Yes. Upon net sales spending of RMB/HK$/MOP6,000 or more in one single purchase in the participating offline stores or on ITeSHOP, you will be eligible for an upgrade to Fashionista on the 2nd day or 9th day after the transaction respectively. Upon net sales spending of RMB/HK$/MOP60,000 or more in one single purchase in the participating offline stores or on ITeSHOP, you will be eligible for an upgrade to Guru on the 2nd day or 9th day after the transaction respectively.
I.T Clan Validity and Downgrading
1. Insider status is permanent.
2. Influencer status commences from your membership’s activation date and remains its validity until the last day of the calendar month of the 1st anniversary. Throughout this first year, your membership will be extended for an additional year upon a single or accumulative net sales spending of RMB/HK$/MOP1,000 or more in the participating channels. Upon membership expiration but without reaching the aforesaid net sales spending, you will automatically become an Insider.
3. Fashionista status commences from your membership’s activation date and remains its validity until the last day of the calendar month of the 1st anniversary. Throughout this first year, your membership will be extended for an additional year upon a single or accumulative net sales spending of RMB/HK$/MOP4,000 or more in the participating channels. Upon membership expiration, you will automatically become an Influencer if you have an accumulated net sales spending of RMB/HK$/MOP1,000 or more. If you have yet to reach such net sales spending within the designated period, you will automatically become an Insider.
4. Guru status commences from your membership’s activation date and remains its validity until the last day of the calendar month of the 1st anniversary. Throughout this first year, your membership will be extended for an additional year upon a single or accumulative net sales spending of RMB/HK$/MOP40,000 or more in the participating channels. Upon membership expiration, you will automatically become a Fashionista if you have an accumulated net sales spending of RMB/HK$/MOP4,000 or more or become an Influencer if you have an accumulated net sales spending of RMB/HK$/MOP1,000 or more. If you have yet to reach such net sales spending within the designated period, you will automatically become an Insider.
What kind of benefits do members enjoy?
Please refer to I.T CLAN MEMBERSHIP
- Hong Kong: Hong Kong Special Administrative Region of the People’s Republic of China
- Macao: Macao Special Administrative Region of the People’s Republic of China
- Participating channels: ITeSHOP and any participating offline stores under I.T in China, Hong Kong and Macao
- Participating offline stores: Participating offline stores in China, Hong Kong and Macao
- ITeSHOP: ITeSHOP of China and Hong Kong
REWARD POINTS
What is a Bonus Point?
1. I.T Clan members earn Bonus Points with every purchase in the participating channels. For all membership levels excluding Guru, every net sales spending of RMB/HK$/MOP1 is equivalent to 1 Bonus Point. For Guru, every net sales spending of RMB/HK$/MOP1 is equivalent to 1.5 Bonus Points. Delivery costs are excluded from the net sales spending. Your Bonus Points are automatically accumulated with every purchase made in the participating channels of China, Hong Kong and Macao only, excluding any offline stores elsewhere (like in Taiwan, Japan, USA and UK) or other channels.
2. I.T will offer bonus redemptions from time to time. By accumulating your Bonus Points, you may redeem vouchers or discount coupons for your next purchase in the participating channels. Currently, RMB50/HK$50/MOP50 voucher can be redeemed with 5,000 bonus points; RMB100/HK$100/MOP100 voucher can be redeemed with 9,000 bonus points; and RMB500/HK$500/MOP500 voucher can be redeemed with 40,000 bonus points.
Conditions of use for vouchers and discount coupons:
(a) No changes or cancellations are accepted once issued;
b) Valid for one-time use only;
(c) Can only be used individually on ITeSHOP while no limitation in the participating offline stores;
(d) Applicable to designated brands and products only, and excluding delivery costs;
(e) Cannot be used in conjunction with other offers or privileges at the same time, unless otherwise specified;
(f) Must be used within the validity period. Unused or expired vouchers and coupons will be deemed as invalid;
(g) Vouchers and coupons will not be re-issued or replaced if products (either wholly or partially) are returned for exchange; credit note might be issued to compensate the amount difference if applicable;
(h) Vouchers and coupons will not be re-issued or replaced if products (either wholly or partially) are returned for refund, unless otherwise approved by I.T;
(i) Vouchers and coupons will not be re-issued or replaced if they are reportedly lost or are used by a third party due to theft or fraud;
(j) Can only be used for net sales spending in the participating channels;
(k) (For Hong Kong and Macao regions only) I.T reserves the final right to exercise this offer in case of disputes.
When will the Bonus Points be credited to my I.T Clan account?
Bonus Points will be credited to your I.T Clan account within 2 days after your date of purchase in the participating offline stores, and within 9 days after your date of purchase on ITeSHOP. Thereafter, the Bonus Points are ready for your usage.
Do Bonus Points have an expiry date?
All Bonus Points are valid from its effective date until the last day of the calendar month of the 1st anniversary. For example, if 100 Bonus Points are earnt on May 1, 2020, but are not used by May 31, 2021, then the 100 Bonus Points will expire and cease its validity on June 1, 2021.
Will I lose my Bonus Points if my membership gets downgraded?
Any change in membership status will not affect your rights and interests in the Bonus Points already earnt. Your Bonus Points will remain valid until its specified expiry date.
Are Bonus Points earnt when I pay for delivery costs?
Your delivery costs cannot earn or be converted into Bonus Points. Similarly, Bonus Points cannot be used to off-set any delivery costs either.
TERMS AND CONDITIONS
Becoming an I.T Clan Member
- As an I.T Clan member, you must agree to abide by the Terms and Conditions and provide us with your personal data for registration purposes. You will be solely responsible for the accuracy and completeness in the I.T Clan registration.
- Only registered I.T Clan members shall have access rights on the member section of ITeSHOP and Wechat.
- You may register to become I.T Clan member in the participating channels. Details can be found under “I.T Clan Membership Program”.
- To receive the latest promotional information and brand updates, I.T Clan members may be requested to provide personal data such as, but are not limited to, inter alia, your name, contact phone number, email address, correspondence address, gender, date and month of birth and age group. After your successful registration, you will receive an email confirmation.
- Each I.T Clan member can only register under one username in the participating channels. If you have lost your username or password, you may follow the reset procedures on this website.
I.T Clan Membership
- I.T Clan members are entitled to special discounts, exclusive details of such offers, the latest brand information, as well as other promotional offers.
- I.T Clan members are entitled to a year-round discount on regular priced products (limited to Influencer, Fashionista and Guru only), member benefits and Bonus Points. Vouchers and discount coupons shall be used subject to their respective terms and conditions set by I.T. No return and refund will be entertained for special promotions offered by I.T.
- I.T Clan memberships are not transferrable.
- To enjoy I.T Clan benefits, please inform our frontline staff upon payment in the participating offline stores or sign into your account upon checkout on ITeSHOP. If you check out as a guest in the participating channels, you will not be entitled to such benefits.
- You are reminded to safeguard and maintain the confidentiality of your username, password, account information, credit card details, and delivery particulars. I.T shall not be liable to you or any third party for any loss or damage which may arise from your failure to properly protect your username, password, account information, credit card details, and delivery particulars.
- I.T may from time to time vary, update, cancel or replace any arrangements regarding the I.T Clan program. I.T Clan members are invited to visit this Website for the latest notice and/or Terms and Conditions. You may request us to cancel your I.T Clan membership if you do not agree with such variations or amendments. You will be deemed to agree with such variations, updates, and amendments if you do not send us such request.
- I.T Clan members must comply with all the mechanisms set by I.T and the Terms and Conditions herein. I.T may at any time suspend, withhold, cancel or terminate your registration, login and / or I.T Clan membership if we reasonably believe that you have caused any breach of any applicable laws or any Terms and Conditions of this Website. Under these circumstances, you will not be able to enjoy any of the I.T Clan benefits herein and your earned Bonus Points will be forfeited. I.T shall exercise this discretion reasonably, but such is final and binding on you.
Bonus Point Accumulation
- I.T Clan members can only earn Bonus Points upon net sales spending in the participating channels.
- Please refer to “What is a Bonus Point?？” to learn about Bonus Points. ITeSHOP may amend the exchange rate and mechanisms due to exchange rate and market fluctuations.
- Should your purchase in the participating channels involve decimal places, the number will be rounded down to the nearest unit and become your actual Bonus Point.
- Bonus Points are not transferrable and cannot be exchanged into cash.
- For all cancelled transactions or refunded products, no Bonus Points will be earnt for the corresponding transaction or product. The corresponding Bonus Points will be deduced from your I.T Clan account accordingly.
- To earn Bonus Points upon purchase in the participants channels, for any purchase paid by electronic means, it must be effected by I.T Clan member in person and not any other person.
Validity of I.T Clan Membership
The validity period of Insider is permanent while the validity period of Influencer, Fashionista and Guru memberships commence when customers successfully become I.T Clan members and expire on the last day of the calendar month of the 1st anniversary (for example, if the membership becomes effective on 10th October 2020, then it shall expire on 31st October 2021). For Influencer, Fashionista and Guru, the effective date is the day on which customers have met the corresponding spending requirements in the participating channels. More details can be found in the “I.T Clan Membership program”.
Validity of Bonus Points
The validity period of Bonus Points commences from the Bonus Points effective date and expires on the last day of the calendar month of the 1st anniversary. Bonus Points will be credited to your I.T Clan account on the 2nd day after the designated spending requirement has been met in the participating offline stores or on the 9th day after the designated spending requirement has been met on ITeSHOP, which will become the Bonus Points effective date. Bonus Points can be redeemed and accumulated within the Bonus Points validity period. All expired and unused Bonus Points cannot be used.
General Provisions
- You are bound by the provisions of this I.T Clan program once you registered as our I.T Clan member.
- If any provision herein shall be unlawful, void or for any reason unenforceable, then such provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
- I.T reserves the right to amend these terms and conditions from time to time without prior notice. You may request us to cancel your I.T Clan membership if you do not agree with such variations or amendments. You will be deemed to agree with such variations, updates, and amendments if you do not send us such request.
- By joining this I.T Clan program, you shall give us some of your personal data (as defined in the Personal Data (Privacy) Ordinance, Cap. 486) and you consent with us to collect and use your personal data in accordance with our Privacy Policy Statement (as separately contained) which is governed by the laws of Hong Kong. Where I.T's operations are subject to privacy legislation other than that of Hong Kong, then it shall be applied so far as practicable and consistent with such local legislation.
- In case there is any discrepancy between the Chinese and English version, this English version shall prevail.
- You hereby confirm that you have read and confirmed all the contents and terms of this I.T Clan program and privacy policy.