FAQ
How many tiers are there in I.T Clan?
There are five tiers in the I.T Clan Membership Program (hereafter referred as I.T Clan), namely Insider, Influencer, Fashionista, Guru and Fashion King.
Which regions and channels that the I.T Clan applies to?
If you are currently an Insider, Influencer, Fashionista, Guru or Fashion King, you can enjoy the I.T Clan benefits from the participating channels under I.T below*.
1. Participating offline stores in China, Hong Kong and Macao (hereafter referred as participating offline stores)
Please note that the I.T Clan Benefits are not applicable to Shop 9, G/F, New Henry House, No 10 Ice House Street, Central, Hong Kong, and any other offline stores as from time to time posted.
2. ITeSHOP of China and Hong Kong ITeSHOP includes cn.iteshop.com, hk.iteshop.com, cn.chocoolate.com, hk.chocoolate.com and WeChat mini program (hereafter collectively referred as ITeSHOP). One account enables access to different ITeSHOP regions. However, any third-party platform like Tmall, Dewu, JD.com, VIP.com and AAPE mini program does not fall under the I.T Clan program.
1. Participating offline stores in China, Hong Kong and Macao (hereafter referred as participating offline stores)
Please note that the I.T Clan Benefits are not applicable to Shop 9, G/F, New Henry House, No 10 Ice House Street, Central, Hong Kong, and any other offline stores as from time to time posted.
2. ITeSHOP of China and Hong Kong ITeSHOP includes cn.iteshop.com, hk.iteshop.com, cn.chocoolate.com, hk.chocoolate.com and WeChat mini program (hereafter collectively referred as ITeSHOP). One account enables access to different ITeSHOP regions. However, any third-party platform like Tmall, Dewu, JD.com, VIP.com and AAPE mini program does not fall under the I.T Clan program.
How do I become an I.T Clan member?
After successful registration in the participating channels or any of the ITeSHOP account, you are automatically an Insider. If you hold a valid Hong Kong or China mobile phone number, you may register as an I.T Clan member on any of the ITeSHOP account, or participating offline stores.
The same account can be used to log in to different ITeSHOP regions.
The same account can be used to log in to different ITeSHOP regions.
How do I move up to a higher membership tier?
1. Enjoy an upgrade from Insider to Influencer upon accumulative net spending of RMB/HK$/MOP1,500 or more within 6 months in the participating channels. Your membership status will be adjusted on the 2nd day after this spending requirement has been met in the participating offline stores, and on the 9th day after this spending requirement has been met on ITeSHOP.
2. Enjoy an upgrade from Influencer to Fashionista upon accumulative net spending of RMB/HK$/MOP5,000 or more within 6 months in the participating channels. Your membership status will be adjusted on the 2nd day after this spending requirement has been met in the participating offline stores, and on the 9th day after this spending requirement has been met on ITeSHOP.
3. Enjoy an upgrade from Fashionista to Guru upon accumulative net spending of RMB/HK$/MOP50,000 or more within 6 months in the participating channels. Your membership status will be adjusted on the 2nd day after this spending requirement has been met in the participating offline stores, and on the 9th day after this spending requirement has been met on ITeSHOP.
4. Enjoy an upgrade from Guru to Fashion King upon accumulative net spending of RMB/HK$/MOP250,000 or more within 6 months in the participating channels. Your membership status will be adjusted on the 2nd day after this spending requirement has been met in the participating offline stores, and on the 9th day after this spending requirement has been met on ITeSHOP.
The net spending mentioned in the I.T Clan refers to the consolidated sums with reference to the ratio of RMB and HK$ and MOP as 1:1:1. In effect, the same ratio applies whether the net spending sum is RMB in the participating channels in China or HK$ in the participating channels in Hong Kong or MOP in the participating channels in Macao. For example, if you purchase RMB2,500 within a valid membership period at the participating offline stores in China, and HK$500 on Hong Kong ITeSHOP, and MOP500 in the participating offline stores in Macao , you will have an accumulated spending record of RMB/HK$/MOP3,500 in the valid membership period.
*For any cancellation, return or refund of products, the spending record in I.T Clan will be adjusted or reduced according to the final spending sum.
*Delivery costs are excluded from the net spending.
*The date of the membership upgrade shall be the date the corresponding spending requirement has been met.
2. Enjoy an upgrade from Influencer to Fashionista upon accumulative net spending of RMB/HK$/MOP5,000 or more within 6 months in the participating channels. Your membership status will be adjusted on the 2nd day after this spending requirement has been met in the participating offline stores, and on the 9th day after this spending requirement has been met on ITeSHOP.
3. Enjoy an upgrade from Fashionista to Guru upon accumulative net spending of RMB/HK$/MOP50,000 or more within 6 months in the participating channels. Your membership status will be adjusted on the 2nd day after this spending requirement has been met in the participating offline stores, and on the 9th day after this spending requirement has been met on ITeSHOP.
4. Enjoy an upgrade from Guru to Fashion King upon accumulative net spending of RMB/HK$/MOP250,000 or more within 6 months in the participating channels. Your membership status will be adjusted on the 2nd day after this spending requirement has been met in the participating offline stores, and on the 9th day after this spending requirement has been met on ITeSHOP.
The net spending mentioned in the I.T Clan refers to the consolidated sums with reference to the ratio of RMB and HK$ and MOP as 1:1:1. In effect, the same ratio applies whether the net spending sum is RMB in the participating channels in China or HK$ in the participating channels in Hong Kong or MOP in the participating channels in Macao. For example, if you purchase RMB2,500 within a valid membership period at the participating offline stores in China, and HK$500 on Hong Kong ITeSHOP, and MOP500 in the participating offline stores in Macao , you will have an accumulated spending record of RMB/HK$/MOP3,500 in the valid membership period.
*For any cancellation, return or refund of products, the spending record in I.T Clan will be adjusted or reduced according to the final spending sum.
*Delivery costs are excluded from the net spending.
*The date of the membership upgrade shall be the date the corresponding spending requirement has been met.
Can an Insider be upgraded to Fashionista or Guru?
Yes. Upon accumulative net spending of RMB/HK$/MOP5,000 or more within 6 months in the participating offline stores or on ITeSHOP, you will be eligible for an upgrade to Fashionista on the 2nd day or 9th day after the transaction respectively.
Upon accumulative net spending of RMB/HK$/MOP50,000 or more within 6 months in the participating offline stores or on ITeSHOP, you will be eligible for an upgrade to Guru on the 2nd day or 9th day after the transaction respectively.
Upon accumulative net spending of RMB/HK$/MOP250,000 or more within 6 months in the participating offline stores or on ITeSHOP, you will be eligible for an upgrade to Fashion King on the 2nd day or 9th day after the transaction respectively.
Upon accumulative net spending of RMB/HK$/MOP50,000 or more within 6 months in the participating offline stores or on ITeSHOP, you will be eligible for an upgrade to Guru on the 2nd day or 9th day after the transaction respectively.
Upon accumulative net spending of RMB/HK$/MOP250,000 or more within 6 months in the participating offline stores or on ITeSHOP, you will be eligible for an upgrade to Fashion King on the 2nd day or 9th day after the transaction respectively.
I.T Clan Validity and Downgrading
1. Insider status is permanent (except for customers who voluntarily apply for cancellation).
2. Influencer status commences from your membership’s activation date and remains its validity until the last day of the calendar month of the 1st anniversary. Throughout this first year, your membership will be extended for an additional year upon a single or accumulative net spending of RMB/HK$/MOP1,500 or more in the participating channels. Upon membership expiration but without reaching the aforesaid net spending, you will automatically become an Insider.
3. Fashionista status commences from your membership’s activation date and remains its validity until the last day of the calendar month of the 1st anniversary. Throughout this first year, your membership will be extended for an additional year upon a single or accumulative net spending of RMB/HK$/MOP5,000 or more in the participating channels. Upon membership expiration, you will automatically become an Influencer if you have an accumulated net spending from RMB/HK$/MOP1,500 to RMB/HK$/MOP5,000; If you have an accumulated net spending below RMB/HK$/MOP1,500, you will automatically become an Insider.
4. Guru status commences from your membership’s activation date and remains its validity until the last day of the calendar month of the 1st anniversary. Throughout this first year, your membership will be extended for an additional year upon a single or accumulative net spending of RMB/HK$/MOP50,000 or more in the participating channels. Upon membership expiration, you will automatically become a Fashionista if you have an accumulated net spending from RMB/HK$/MOP5,000 to 50,000; If you have an accumulated net spending of RMB/HK$/MOP1,500 to 5,000, you will automatically become an Influencer; If you have an accumulated net spending below RMB/HK$/MOP1,500, you will automatically become an Insider.
5. Fashion King status commences from your membership’s activation date and remains its validity until the last day of the calendar month of the 1st anniversary. Throughout this first year, your membership will be extended for an additional year upon a single or accumulative net spending of RMB/HK$/MOP250,000 or more in the participating channels. Upon membership expiration, you will automatically become a Guru if you have an accumulated net spending of RMB/HK$/MOP50,000 to 250,000; If you have an accumulated net spending of RMB/HK$/MOP5,000 to 50,000, you will automatically become a Fashionista; If you have an accumulated net spending of RMB/HK$/MOP1,500 to 5,000, you will automatically become an Influencer; If you have an accumulated net spending below RMB/HK$/MOP1,500, you will automatically become an Insider.
2. Influencer status commences from your membership’s activation date and remains its validity until the last day of the calendar month of the 1st anniversary. Throughout this first year, your membership will be extended for an additional year upon a single or accumulative net spending of RMB/HK$/MOP1,500 or more in the participating channels. Upon membership expiration but without reaching the aforesaid net spending, you will automatically become an Insider.
3. Fashionista status commences from your membership’s activation date and remains its validity until the last day of the calendar month of the 1st anniversary. Throughout this first year, your membership will be extended for an additional year upon a single or accumulative net spending of RMB/HK$/MOP5,000 or more in the participating channels. Upon membership expiration, you will automatically become an Influencer if you have an accumulated net spending from RMB/HK$/MOP1,500 to RMB/HK$/MOP5,000; If you have an accumulated net spending below RMB/HK$/MOP1,500, you will automatically become an Insider.
4. Guru status commences from your membership’s activation date and remains its validity until the last day of the calendar month of the 1st anniversary. Throughout this first year, your membership will be extended for an additional year upon a single or accumulative net spending of RMB/HK$/MOP50,000 or more in the participating channels. Upon membership expiration, you will automatically become a Fashionista if you have an accumulated net spending from RMB/HK$/MOP5,000 to 50,000; If you have an accumulated net spending of RMB/HK$/MOP1,500 to 5,000, you will automatically become an Influencer; If you have an accumulated net spending below RMB/HK$/MOP1,500, you will automatically become an Insider.
5. Fashion King status commences from your membership’s activation date and remains its validity until the last day of the calendar month of the 1st anniversary. Throughout this first year, your membership will be extended for an additional year upon a single or accumulative net spending of RMB/HK$/MOP250,000 or more in the participating channels. Upon membership expiration, you will automatically become a Guru if you have an accumulated net spending of RMB/HK$/MOP50,000 to 250,000; If you have an accumulated net spending of RMB/HK$/MOP5,000 to 50,000, you will automatically become a Fashionista; If you have an accumulated net spending of RMB/HK$/MOP1,500 to 5,000, you will automatically become an Influencer; If you have an accumulated net spending below RMB/HK$/MOP1,500, you will automatically become an Insider.
What kind of benefits do members enjoy?
Please refer to I.T CLAN MEMBERSHIP
Hong Kong: Hong Kong Special Administrative Region of the People’s Republic of China
Macao: Macao Special Administrative Region of the People’s Republic of China
Participating channels: ITeSHOP and any participating offline stores under I.T in China, Hong Kong and Macao
Participating offline stores: Participating offline stores in China, Hong Kong and Macao
ITeSHOP: ITeSHOP of China and Hong Kong
Macao: Macao Special Administrative Region of the People’s Republic of China
Participating channels: ITeSHOP and any participating offline stores under I.T in China, Hong Kong and Macao
Participating offline stores: Participating offline stores in China, Hong Kong and Macao
ITeSHOP: ITeSHOP of China and Hong Kong